Privacy notice

Cerulean Labs Ltd. runs Estate Hub. For this notice, we are the organisation responsible for the partner-agent details described below. Questions about those details go to contact@labscerulean.com.

When you register we collect your name, email address, mobile number, and ID card number. We also collect the access code you type, the password you choose, and the record that you read and accepted the Partner Agent Terms of Use.

The password is stored only as a hash. We do not keep the password itself.

We do not ask for a copy or a photograph of the ID card. We store the number you type.

If your account is approved, a manager assigns an agency and confirms the access code. If you use the in-system chat, we store each message, who sent it, and when it was sent.

We use your name, email, mobile number, and ID card number to know who is asking for a partner account, to check that account, and to decide whether to approve it. The verification email is sent to the address you give.

The mobile number and ID card number are there so the person approving the account can confirm your identity before you can see stock or speak with the sales desk.

Chat messages are kept so there is a record of what was said about progressing a deal.

We do not use the mobile number or the ID card number for marketing.

Administrators and sales managers who review partner registrations can see your name, email, mobile number, and ID card number on the approval screen.

After approval, only the sales managers an administrator has assigned to the partner chat desk can read that chat. In the chat they see your name, your email, and the messages. They do not see your mobile number or ID card number there.

We do not sell these details, and we do not send the ID card number or mobile number out in hold emails or sales digests.

We keep the registration, including the mobile number and ID card number, while the account exists and for as long as we need the record of who was approved, rejected, or suspended. Chat messages are kept as the record of the conversation. You can ask us to delete the account. We will do that unless we still need the record for a dispute, a legal duty, or to show who was given access.

You can ask to see these details, to correct them, or to delete them, and you can object to how we use them. Write to contact@labscerulean.com.

You can also complain to the Information and Data Protection Commissioner in Malta at idpc.org.mt.

The Partner Agent Terms of Use govern use of the account. This notice governs the personal details.